The participant coming from Australia had self-excluded themself but has been continue to in a position to help to make a downpayment regarding €80 before their access got blocked. The Particular participant experienced provided the particular fb timeline regarding typically the occasions in add-on to proved that will typically the online casino experienced recently been mindful of their request regarding a return. We All had questioned for more facts, including typically the affirmation received coming from the on line casino in inclusion to resistant associated with typically the downpayment. However, the particular participant educated us that typically the issue got already been fixed plus typically the casino had returned his funds. The participant coming from Philippines had been unsuccessfully seeking regarding days to become capable to withdraw €820 from Platincasino.
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After a sequence of exchanges along with the Complaints Group, the particular participant verified of which Platincasino got ultimately paid out away the winnings. Typically The gamer through Germany experienced transferred funds via BNB (Binance) cryptocurrency in purchase to Platincasino, nevertheless typically the on line casino had denied receiving the particular down payment. The Particular player had anxiously waited with consider to thirty-five days in add-on to had been unsure associated with the following actions. We All got questioned for added particulars regarding typically the downpayment approach and then attained out there in purchase to typically the on range casino for their particular response.
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Typically The participant from Philippines got transferred twenty Euros plus earned 900 Euros yet confronted recurring cancellations of the woman drawback asks for despite possessing published all needed documents. The Girl skilled unresponsive customer help in inclusion to a disabled live talk, which often raised concerns concerning possible issues associated to Platincasino’s availability within Philippines. The Particular Issues Team got expanded the particular analysis period nevertheless ultimately had to end upward being able to decline typically the complaint credited to the gamer’s absence of response to become in a position to questions.
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As a devoted consumer for many years, she expressed disappointment together with the absence of development plus constant “in review” responses coming from the on range casino. Following multiple cancellations plus requests for extra documents, the woman payout has been effectively highly processed. The complaint was marked as fixed simply by the particular Issues Team next the girl receipt associated with the winnings. Typically The participant coming from Germany had won €40 applying free spins nevertheless confronted problems pulling out €270 right after the particular amount has been unexpectedly terminated in inclusion to branded as withdrawn. Despite adhering to withdrawal limitations, following tries to be able to cash out there had been canceled with out explanation. Following the particular player supplied connection regarding typically the delay and repeated confirmation asks for coming from the particular casino, typically the concern has been fixed, plus the payout had been manufactured following 13 days.
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- The Particular participant through The Country Of Spain experienced a great problem together with Platincasino, where they unfairly subtracted €4,752.03 coming from their earnings.
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Typically The Complaints Group got disseminated along with typically the gamer, advising endurance in add-on to cooperation along with the on collection casino regarding typically the withdrawal method. However, due to typically the player’s shortage of reaction in purchase to queries, the particular exploration could not really continue, resulting in the rejection of typically the complaint. Typically The player had the particular alternative in buy to reopen the particular complaint in the particular upcoming. The participant coming from Philippines faced concerns together with withdrawing profits credited in purchase to unverified payment procedures, despite possessing currently validated the girl accounts with the particular essential paperwork. Typically The Problems Team extended the particular investigation time period yet ultimately turned down typically the complaint due to the fact the player performed not necessarily respond in purchase to queries. The Particular gamer coming from Australia, who else got been formerly restricted coming from Platin On Line Casino credited to end upwards being capable to gambling dependency, effectively registered and confirmed an accounts right after about three years.
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- Typically The complaint had been initially turned down due to the fact typically the participant lost the disputed funds and decided to end up being able to close typically the account.
- The complaint has been closed as resolved right after typically the gamer knowledgeable us that typically the problem had been settled.
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The casino confiscated earnings accrued along with these types of build up. Since this specific has been done in compliance with typically the Common T&Cs, we were pushed to deny this particular complaint. Typically The complaint had been declined as we did not really get any reply through typically the participant regarding our own messages in inclusion to inquiries.